• 029 2052 9552
  • 6-8 Morgan Arcade, Cardiff CF10 1AF
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BOOK A CONSULTATION
  • 029 2052 9552
  • 6-8 Morgan Arcade, Cardiff CF10 1AF
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TERMS AND CONDITIONS

These Terms and Conditions were last updated on: 29th May 2026 BACKGROUND:

  1. These Terms and Conditions apply to the provision of treatments and the sale of products by Beauty Advance Skin & Laser Clinic Limited to customers who are acting as consumers.
  2. These Terms and Conditions apply to bookings and purchases made online through Fresha or any other Booking Platform, in person at the Clinic, or by any other method We agree to accept.

 

  1. Some parts of these Terms and Conditions apply to all bookings and purchases. Other parts apply only where You book or purchase treatments online, or only where You book or purchase treatments in person or directly with Us. Where this is the case, this will be made clear in the relevant clause.
  2. Some treatments may require a consultation, assessment, patch test, medical questionnaire, consent form, GP letter, medical clearance or other pre-treatment checks before We can confirm whether the Treatment is suitable for You or whether it can safely be provided.
  3. These Terms and Conditions should be read together with any consultation form, medical questionnaire, consent form, treatment plan, pre-treatment advice, aftercare advice, booking confirmation, website information, Fresha booking information, product information or other information We provide to You before or after Your booking.

 

  1. Nothing in these Terms and Conditions affects Your legal rights as a consumer.


  • Definitions and Interpretation

 

  1. In these Terms and Conditions, unless the context otherwise requires, the following expressions have the following meanings:



“Aftercare Advice” means any instructions, guidance or information We provide to You after a treatment, including guidance about skincare, sun exposure, products, activities, side effects, reactions, follow up appointments and anything else relevant to Your recovery, results or ongoing care;

“Booking” means a booking or request for a booking for any treatment, whether made online, through a booking platform, in person at the clinic, by telephone, email, text message, WhatsApp, social media message or any other method We agree to accept;

“Booking Confirmation”  means the confirmation We provide to You, whether by email, text message, through the booking platform, in person or by any other method, confirming that We have accepted Your Booking;

“Booking Platform” means Fresha or any other third party online booking system, payment platform, calendar system or appointment management system which We use from time to time to allow customers to book, pay for, reschedule, cancel or manage appointments online;

“Clinic/We/Us/Our” means Beauty Advance Skin & Laser Clinic Limited a company registered in Wales under company number 04524679 with a registered office address of Parkside A48, Bonvilston, Cardiff, Vale of Glamorgan, Wales, CF5 6TQ;

“Consultation Fee” means the fee payable for a consultation, assessment or initial appointment, which may vary depending on the treatment or type of consultation booked;

“Contract” means the legally binding contract between You and Us for the purchase or provision of Treatments, formed in accordance with Clause 6;

“Consumer” means an individual acting for purposes which are wholly or mainly outside that

individual’s trade, business, craft or profession;

“Deposit” means any amount payable by You to secure a Booking, whether described as a deposit, booking fee, advance payment, part payment or pre-payment;

“Gift Voucher” means an electronic voucher, gift card, credit, promotional voucher or similar item issued by Us which can be redeemed against eligible treatments in accordance with these Terms and Conditions and any additional terms stated on the Gift Voucher;

“Medical Information” means any information about Your health, medical history, medication, allergies, pregnancy, breastfeeding, skin condition, previous treatments, surgery, procedures, test results, GP letters, medical clearance, contraindications or any other information which may be relevant to the suitability, safety or provision of a treatment;

“Practitioner” means any suitably trained, qualified, registered or authorised person who provides or assists with the provision of a treatment on Our behalf;

“Pre Treatment Advice”  means any instructions, guidance or information We provide to You before a treatment, including guidance about preparation, products, sun exposure, shaving, medication, skincare, clothing, food, drink or anything else which may affect the suitability, safety or effectiveness of the treatment;

“Product” or “Products”  means any skincare, aftercare, cosmetic, retail or other product which We sell or supply to You, whether purchased through Our Website, in the Clinic or by any other method We agree to accept;

“Regulations” means the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013;

“Treatment” or “Treatments”

means any treatment, consultation, assessment, patch test, procedure, service, facility, materials or related service which We provide or make available to You;

“Treatment Plan” means any recommended plan, course, package, programme or schedule of Treatments provided to You by Us, whether following a consultation or otherwise;

“Website” means Our website at https://beautyadvance.com/ and any related webpages, treatment information pages, booking pages, payment pages or online forms operated or used by Us; and

“You/Your” means the individual customer who books, purchases, receives or uses any Treatment.

 

  1. Unless the context otherwise requires, each reference in these Terms and Conditions to:
    1. “these Terms and Conditions” is a reference to these Terms and Conditions; and
    2. a Clause or sub-Clause is a reference to a Clause of these Terms and Conditions;
  2. The headings used in these Terms and Conditions are for convenience only and shall not affect the interpretation of these Terms and Conditions;
  3. Words signifying the singular number shall include the plural and vice versa; and
  4. Any statute or statutory provision includes that statute or statutory provision as amended, extended or re-enacted from time to time
  5. References to any gender shall include all genders.


  • Information about Us and contacting Us

      1. We are a limited company details of which can be found in Clause 1 above.
      2. Our clinic is located at 6-8 Morgan Arcade, Cardiff CF10 1AF.
      3. Our website is https://beautyadvance.com/
      4. You can contact us by using the following details:
        1. By email: hello@beautyadvance.com;
        2. By telephone: 029 2052 9552; or
        3. By post: 6-8 Morgan Arcade, Cardiff CF10 1AF.
      5. We are registered with Healthcare Inspectorate Wales in respect of regulated services provided by the Clinic.

  • Consumers and Age Restrictions

    1. These Terms and Conditions apply only where You are acting as a Consumer. By making a Booking or purchasing any Treatment, You confirm that You are acting for purposes which are wholly or mainly outside Your trade, business, craft or profession.
    2. Our Treatments are provided for personal and private use only. You must not purchase, book or use any Treatment for business, commercial, resale or other professional purposes.
    3. Some Treatments are only available to customers aged 18 or over. This may include, without limitation, certain laser, IPL, advanced skin, aesthetic, injectable or medically regulated Treatments.
    4. Where We agree to provide a Treatment to a customer aged 16 or 17, We will require consent from a parent or legal guardian. We may also require the parent or legal guardian to attend the consultation, the Treatment appointment and any follow up appointment, and to sign any required consultation forms, consent forms or other documents. We reserve the right to refuse to provide, or to recommend against, any Treatment where We consider that it is not suitable or appropriate for the customer, taking into account their age, health, consultation responses, Treatment goals and any other relevant factors.
    5. We may require proof of age before agreeing to provide any Treatment. If You do not provide satisfactory proof of age when requested, We may refuse, postpone or cancel the Treatment.
    6. We may refuse, postpone or cancel any Treatment where We consider that the Treatment is not suitable for You due to Your age, health, Medical Information, lack of required consent, lack of medical clearance, or any legal, regulatory, insurance, clinical, safety or safeguarding reason.
    7. Where We refuse, postpone or cancel a Treatment under this Clause 3, Our cancellation and refund provisions in Clause 13 will apply.


  • Our Treatments

    1. We provide a range of beauty, aesthetic, skin, laser, advanced skin, body and related Treatments.
    2. Information about Our Treatments may be provided on Our Website, through Fresha, in the Clinic, during consultations, in treatment information, in pre Treatment advice, in aftercare advice, in consent forms or in other information provided by Us.
    3. Any information We provide about Our Treatments is intended to help You understand the nature and main characteristics of the relevant Treatment. It is not a guarantee that a Treatment will be suitable for You, that You will be able to receive the Treatment, or that any particular result or outcome will be achieved.
    4. Treatment suitability will be assessed in accordance with Clauses 5 and 11.
    5. We may recommend a different Treatment, Treatment Plan, number of sessions, timescale or approach following a consultation or assessment. You are not obliged to proceed with any Treatment We recommend.
    6. We may make reasonable changes to any Treatment where necessary to comply with legal, regulatory, insurance, clinical, safety, manufacturer or equipment requirements, or where We consider the change is necessary or appropriate for Your safety or suitability.
    7. All Treatments are subject to availability, including availability of appropriate Practitioners, equipment, rooms, products and materials.
    8. Some Treatments may be subject to additional clinical, consent, regulatory, record keeping or safety requirements due to the nature of the Treatment or Our registration with Healthcare Inspectorate Wales.


  • Consultations, Assessments and Treatment Plans

    1. Some Treatments require a consultation, assessment, patch test, medical questionnaire, consent form, GP letter, medical clearance or other pre Treatment checks before We can confirm whether the Treatment is suitable for You or whether it can safely be provided.
    2. We may require You to attend a consultation before providing any Treatment. This may apply where You are a new customer, where You have not received the relevant Treatment from Us before, where there has been a change in Your Medical Information, or where We consider a consultation is necessary for legal, regulatory, insurance, clinical, safety or suitability reasons.
    3. Consultation Fees may apply. The applicable Consultation Fee will be confirmed before You complete Your Booking.
    4. Unless We tell You otherwise, a Consultation Fee is payable to secure the consultation appointment. Where You proceed with Treatments on a pay as you go basis, the Consultation Fee will be kept on account and applied towards the cost of the relevant Treatment. Where You purchase a course of Treatments, including a course of 3, 6 or 9 Treatments, We may allow the Consultation Fee to be deducted

from the course fee. If You attend the consultation but do not proceed with any Treatment or course of Treatments, the Consultation Fee will not be refunded..

  1. Where We agree that a Consultation Fee may be redeemed against a Treatment or Product, this will be subject to any conditions We confirm to You at the time of booking.
  2. Attending a consultation does not guarantee that any Treatment will be suitable for You or that We will be able to provide the Treatment. We may refuse, postpone or recommend an alternative Treatment where We consider this necessary or appropriate.
  3. Any Treatment Plan We provide is based on the information available to Us at the time, including the information You provide, Our assessment, and any applicable treatment specific requirements.
  4. Any Treatment Plan, recommended number of sessions, expected timescale, maintenance plan or suggested approach is an estimate only. It is not a guarantee that a particular result, outcome, number of sessions or timescale will be achieved.
  5. You are not obliged to proceed with any Treatment recommended as part of a consultation or Treatment Plan.
  6. We may require You to complete or update consultation forms, medical questionnaires, consent forms or other documents before each Treatment or at any other time We reasonably request.


  • Bookings and How the Contract is formed

    1. Treatments are available by appointment only.
    2. You may make a Booking through the Booking Platform, in person at the Clinic, by telephone, email, text message, WhatsApp, social media message or any other method We agree to accept.
    3. When You make a Booking, You are making an offer to purchase or receive the relevant Treatment at the date and time requested.
    4. We may accept or reject any Booking at Our discretion, including where:
      1. the requested Treatment, date, time, Practitioner, equipment, room or materials are unavailable;
      2. We require You to attend a consultation, assessment, patch test or other pre Treatment check before We can confirm whether the Treatment is suitable for You;
      3. You have not provided required Medical Information, forms, consent, GP letter, medical clearance or other information requested by Us;
      4. We consider the Treatment may not be suitable or safe for You;
      5. We are unable to accept the Booking for legal, regulatory, insurance, clinical, safety, safeguarding or operational reasons; or
      6. there has been an error in the price, description or availability of the Treatment.
    5. A Contract between You and Us will only be formed when We accept Your Booking and provide a Booking Confirmation.
    6. Where You make a Booking through the Booking Platform, the Booking will be accepted when a Booking Confirmation is issued through the Booking Platform or by Us directly.
    7. Where You make a Booking in person at the Clinic, the Booking will be accepted when We confirm in person that We have accepted the Booking. Where You make a Booking by telephone, email, text message, WhatsApp, social media message or any other distance communication method We agree to accept, the Booking will be accepted when We confirm, by telephone, email, text message, WhatsApp, social media message or other clear communication, that We have accepted the Booking.
    8. If You book a consultation, the Contract may be for the consultation only, unless We clearly confirm that You are also purchasing or booking a Treatment.
    9. Where a Treatment is subject to consultation, assessment, patch testing, Medical Information, consent, GP letter, medical clearance or any other pre Treatment requirement, any Booking Confirmation is conditional on those requirements being completed to Our satisfaction.
    10. If We are unable to accept Your Booking, or We later determine that We cannot provide the Treatment, We will tell You as soon as reasonably possible. Where You have made a payment for a Treatment which We cannot provide, We will refund You in accordance with Clause 13, unless the cancellation, postponement or refusal is due to Your failure to comply with these Terms and Conditions.
    11. Where You make or manage a Booking through the Booking Platform, the Booking Platform’s own terms, conditions, policies or technical processes may also apply. We are not responsible for the Booking Platform except to the extent required by law.
    12. If You book the wrong Treatment, or We consider that a different Treatment or consultation is required, We may contact You to discuss this. We may cancel, amend or postpone the Booking where necessary, including where the Treatment You booked is not suitable or cannot safely be provided.


  • Appointments and Attendance at Clinic

    1. You must attend Your appointment at the date and time confirmed in Your Booking Confirmation.
    2. You should arrive in good time for Your appointment. We may ask You to arrive early where forms, consultation checks, patch tests, preparation or other pre Treatment steps are required.
    3. If You know You are going to be late for an appointment, You should contact Us as soon as possible.
    4. If You arrive late, We will try to provide the Treatment where reasonably possible. However, We may reduce the Treatment time, adapt the Treatment, or treat the appointment as cancelled by You where We cannot safely or properly provide the Treatment in the remaining appointment time.
    5. We will use reasonable endeavours to start Your Treatment at the appointment time confirmed in Your Booking Confirmation. However, appointments may be delayed due to previous appointments overrunning, clinical, safety or operational reasons, or circumstances outside Our reasonable control.
    6. We may cancel, postpone or rearrange an appointment where necessary, including where:
      1. a Practitioner, room, item of equipment, product or material is unavailable;
      2. We consider that the Treatment is not suitable or safe for You;
      3. You have not completed or provided any required form, Medical Information, consent, GP letter, medical clearance, patch test or other pre Treatment requirement;
      4. You have not followed any relevant Pre Treatment Advice;
      5. You are unwell, or We reasonably consider that providing the Treatment may present a risk to You, Us, Our staff or any other person; or
      6. We are unable to provide the Treatment for legal, regulatory, insurance, clinical, safety, safeguarding or operational reasons.
    7. Where We cancel, postpone or rearrange an appointment, We will contact You as soon as reasonably possible and will explain Your options, which may include rearranging the appointment or receiving a refund for any Treatment which You have paid for but which We are unable to provide.
    8. We will try to ensure that You are treated by Your preferred Practitioner where You have requested one. However, We cannot guarantee that a particular Practitioner will be available. We may arrange for another suitably trained, qualified, registered or authorised Practitioner to provide Your Treatment where appropriate.
    9. You must not bring children to an appointment unless We have agreed this with You in advance. If We agree that a child may attend the Clinic with You, You remain responsible for the child at all times. We do not provide childcare or supervision.
    10. For safety, hygiene, privacy and dignity reasons, We may limit the number of people who can accompany You to an appointment. We may also refuse to allow another person to enter the treatment room while a Treatment is being carried out.


  • Fees, Consultation Fees, Deposits and Payment

    1. The price of each Treatment or Product will be as stated on Our Website, Booking Platform, price list, booking information, Booking Confirmation or as otherwise confirmed by Us before You complete Your Booking.
    2. We may change Our prices at any time. Any price change will not affect a Booking or Product purchase which We have already accepted, unless there has been an obvious pricing error.
    3. All prices are inclusive of VAT unless We state otherwise.
    4. Some consultations are subject to a Consultation Fee. The applicable Consultation Fee will be confirmed before You complete Your Booking.
    5. Unless We tell You otherwise, a Consultation Fee is payable for the consultation itself and is separate from any Deposit or payment for a Treatment.
    6. Where We agree that a Consultation Fee may be redeemed against a Treatment, Product or Treatment Plan, this will be subject to any conditions We confirm to You at the time of booking.
    7. We may require You to pay a Deposit to secure a Booking. The amount of the Deposit will be confirmed before You complete Your Booking. Unless We tell You otherwise, any Deposit You pay will be deducted

from the total price payable for the relevant Treatment.

  1. Where You make a Booking through the Booking Platform, payment will be taken through the Booking Platform or any payment method made available through it.
  2. Where You make a Booking in person at the Clinic or by another method We agree to accept, We will confirm when payment is due and how payment must be made.
  3. We may require full payment before Your appointment, at the time of Booking, at the time of treatment, or at another time confirmed by Us before You complete Your Booking.
  4. We accept the payment methods confirmed on Our Website, through the Booking Platform, in the Clinic, or as otherwise confirmed by Us. We may change the payment methods We accept from time to time.
  5. Where You purchase Products through Our Website, payment must be made using the payment methods made available to You at the time of purchase.
  6. Where You purchase Products in the Clinic, payment must be made at the time of purchase unless We agree otherwise.
  7. If any payment is refused, returned, cancelled, charged back or otherwise not received by Us when due, We may cancel, postpone or refuse to provide the relevant Treatment until payment has been received in full.
  8. If We have provided a Treatment and payment has not been received in full, You remain responsible for paying the outstanding amount.
  9. Where You purchase a course, package or Treatment Plan, We will confirm the price, payment dates, included Treatments, expiry date and any applicable conditions before You complete Your purchase.
  10. Except as expressly set out in these Terms and Conditions, all payments must be made without set off, deduction or withholding.
  11. Payments made through the Booking Platform may be processed by third party payment providers. We are not responsible for any delay, error or failure caused by a payment provider or the Booking Platform, except to the extent required by law.


  • Gift Vouchers

    1. You can purchase a Gift Voucher from Our Website or in Clinic and they are valid for 12 months from the date of purchase.
    2. Gift Vouchers should be purchased in the purchaser’s name. At the time of purchase, the purchaser must provide the name of the person who is intended to redeem the Gift Voucher.
    3. Gift Vouchers may only be redeemed by the person named as the recipient at the time of purchase, unless We agree otherwise.
    4. Gift Vouchers may be redeemed against any eligible Treatment provided by Us, subject to these Terms and Conditions and any additional terms confirmed at the time of purchase.
    5. Gift Vouchers cannot be exchanged, wholly or partly, for cash.
    6. It is Your responsibility to ensure the Gift Voucher is used before it expires. We are not required to extend an expired Gift Voucher unless We agree to do so or are required to do so by law.
    7. The purchase or possession of a Gift Voucher does not guarantee that any Treatment will be suitable for the person redeeming it. All consultations, assessments, patch tests, Medical Information requirements, consent forms, GP letters, medical clearance and other suitability requirements will still apply.
    8. We may refuse to provide a Treatment purchased or redeemed using a Gift Voucher where We consider that the Treatment is not suitable or safe for the person redeeming it, or where We are unable to provide the Treatment for legal, regulatory, insurance, clinical, safety or safeguarding reasons.
    9. Where We cannot provide a Treatment purchased or redeemed using a Gift Voucher for the reasons set out in Clause 9.8, We may allow the Gift Voucher to be used towards another suitable Treatment, subject to availability and any applicable price difference.
    10. Gift Vouchers should be treated like cash. We are not responsible for any Gift Voucher which is lost, stolen, damaged, deleted or used by someone else without permission, except where this is caused by Our fault.
    11. Gift Vouchers are not transferable for resale and must not be resold, copied, altered or used for any commercial purpose without Our prior written consent.


  • Products

    1. We may sell Products through Our Website, in the Clinic or by any other method We agree to accept.
    2. Some Products may be recommended following a consultation, Treatment or assessment. You are not obliged to purchase any Product recommended by Us.
    3. Product information may be provided on Our Website, on Product packaging, in the Clinic, during consultations, as part of Aftercare Advice, or in other information provided by Us.
    4. You are responsible for checking that any Product is suitable for You before use, including by reading any ingredients, warnings, instructions, expiry dates, storage requirements and manufacturer information provided with the Product.
    5. You must use Products only in accordance with any instructions, warnings, manufacturer guidance, Pre Treatment Advice, Aftercare Advice or other guidance provided to You.
    6. If You experience any unexpected reaction, concern, side effect or issue after using a Product, You should stop using the Product and contact Us or seek appropriate medical advice where necessary.
    7. We do not manufacture Products unless We clearly tell You otherwise. Product packaging, ingredients, warnings and manufacturer information should be checked by You before use.
    8. Nothing in these Terms and Conditions affects Your legal rights if a Product is faulty, not as described, not of satisfactory quality or not fit for purpose.
    9. Products purchased in the Clinic may only be returned or refunded where they are faulty, not as described, not of satisfactory quality, not fit for purpose, or where We agree otherwise.
    10. For hygiene, safety and suitability reasons, We may be unable to accept returns of Products which have been opened, used, unsealed or damaged after purchase, unless the Product is faulty or You have another legal right to return it.
    11. Where You purchase Products online, You may have cancellation rights under the Regulations. Further information is set out in Clause 14.


  • Suitability for Treatment, Medical Information and Consent

    1. You must provide accurate, complete and up to date Medical Information before any Treatment is provided.
    2. You must tell Us before Your appointment if there has been any change to Your Medical Information since You made the Booking or since You last attended the Clinic. This includes, without limitation, any change relating to Your health, medication, allergies, skin condition, pregnancy, breastfeeding, surgery, procedures, recent treatments, sun exposure, use of active skincare products, medical advice or any other matter which may affect the suitability or safety of the Treatment.
    3. You must complete any consultation form, medical questionnaire, consent form or other document or process We reasonably require before a Treatment is provided.
    4. You must not proceed with any Treatment unless You understand the nature of the Treatment, the information provided to You, any material risks explained to You, and any Pre Treatment Advice or Aftercare Advice given to You.
    5. If You do not provide accurate, complete and up to date Medical Information, or if You do not follow any Pre Treatment Advice or Aftercare Advice, We will not be responsible for any issue, reaction, reduced result, loss or damage caused or contributed to by that failure, except where We are not permitted by law to exclude or limit Our responsibility.


  • Clinic Rules, Conduct and Safety

    1. You must follow all reasonable instructions given by Us or Our Practitioners while You are at the Clinic.
    2. You must not smoke, vape, consume alcohol or take non prescribed drugs at the Clinic.
    3. You must not attend the Clinic under the influence of alcohol or drugs. If We reasonably believe that You are under the influence of alcohol or drugs, We may refuse, postpone or cancel Your Treatment.
    4. You must behave respectfully towards Our staff, Practitioners, contractors, customers and any other person at the Clinic.
    5. We may refuse, stop or cancel a Treatment, ask You to leave the Clinic, or refuse future Bookings if Your behaviour, in our opinion, is abusive, threatening, discriminatory, inappropriate, unsafe, disruptive, or otherwise unacceptable.


  • Cancellation, Rescheduling and Refunds

      1. You may cancel or reschedule a Booking by giving Us at least 48 hours’ notice before the appointment time.
      2. If You cancel or reschedule a Booking with at least 48 hours’ notice, We will either refund any Deposit paid for that Booking or transfer it to Your rearranged appointment, unless We have told You different terms apply at the time of Booking.
      3. If You cancel or reschedule a Booking with less than 48 hours’ notice, or if You do not attend Your appointment, We will retain any Deposit paid for that Booking.
      4. Where You have paid a Consultation Fee, the Consultation Fee is payable for the consultation itself. Unless We tell You otherwise, Consultation Fees are non-refundable if You cancel with less than 48 hours’ notice or do not attend Your consultation.
      5. Where You have paid in full for a Treatment and You cancel or reschedule with less than 48 hours’ notice, We may retain a reasonable amount to cover Our losses arising from the late cancellation, including lost appointment time and any preparation already undertaken.
      6. Where You have purchased a course, package or Treatment Plan, and You cancel or reschedule an appointment within that course, package or Treatment Plan with less than 48 hours’ notice, We may retain any applicable Deposit or cancellation charge. However, unless We tell You otherwise, a full Treatment session will not be deducted from Your course, package or Treatment Plan solely because of that late cancellation.
      7. If You arrive late and We cannot safely or properly provide the Treatment in the remaining appointment time, We may treat the appointment as cancelled by You with less than 48 hours’ notice.
      8. If You need to cancel or reschedule a Booking, You must do so by contacting Us using the details in Clause 2 or, where Your Booking was made through the Booking Platform, through the Booking Platform where that option is available.
      9. We may cancel, postpone or reschedule a Booking where necessary, including for the reasons set out in Clauses 6, 7, 11 or 12.
      10. If We cancel a Booking because We are unable to provide the Treatment and this is not due to Your act, omission, breach of these Terms and Conditions, failure to provide information, failure to follow Pre Treatment Advice, or unsuitability for Treatment, We will offer You the option to rearrange the Booking or receive a refund of any amount paid for the Treatment We are unable to provide.
      11. If We refuse, stop, postpone or cancel a Treatment because You have not complied with these Terms and Conditions, have not provided accurate or complete Medical Information, have not completed required forms or checks, have not followed Pre Treatment Advice, or We consider the Treatment is not suitable or safe for You based on information You provided or failed to provide, We may retain a reasonable amount to cover Our losses, including appointment time, Practitioner time, preparation and any costs already incurred.
      12. Refunds, where due, will be made using the same payment method You used to make payment, unless We agree otherwise. We will process refunds as soon as reasonably possible and, where the Regulations apply, within any time period required by law.
      13. Nothing in this Clause 13 affects any cancellation rights You may have under the Regulations.

  • Online and Distance Cancellation Rights

    1. This Clause 14 only applies where Your Contract with Us is made:
      1. through the Booking Platform;
      2. through Our Website;
      3. by telephone, email, text message, WhatsApp, social media message or other distance communication; or
      4. by any other method where You and Us are not physically together when the Contract is made.
    2. Where this Clause 14 applies, You may have a legal right to cancel the Contract under the Regulations within 14 days of the day after the Contract is formed.

Cancellation Rights for Treatments and Services

  1. To cancel under the Regulations, You must tell Us clearly that You wish to cancel. You may do this by email, by post, through the Booking Platform if you booked online or by any other clear written statement sent to Us using the contact details in Clause 2.
  2. Where You ask Us to provide a Treatment, consultation, assessment, patch test or other service during the

14 day cancellation period, You are making an express request for Us to begin providing the relevant service during that period.

  1. If You cancel after We have started providing the relevant service at Your express request, You must pay Us a reasonable amount for the service provided up to the time You tell Us that You wish to cancel.
  2. If the relevant service has been fully performed during the 14 day cancellation period, You will lose Your right to cancel that service, provided You gave the necessary express request and acknowledgement required by the Regulations before the service was fully performed.
  3. If You cancel within the 14 day cancellation period and no service has been provided, We will refund any payment You have made for the cancelled treatment.
  4. If You cancel within the 14 day cancellation period after We have started providing the relevant service, We will refund any amount You have paid, less the amount payable by You under Clause 14.5.

Cancellation rights for Products purchased online or at a distance

  1. For Products purchased online or by another distance method, the cancellation period will usually end 14 days after the day on which You, or a person nominated by You, receives the Products.
  2. If Products are delivered in separate deliveries, the cancellation period will usually end 14 days after the day on which You, or a person nominated by You, receives the last delivery.
  3. If You cancel a Product purchase under the Regulations, You must return the Products to Us without undue delay and in any event within 14 days of telling Us that You wish to cancel, unless We agree otherwise.
  4. You are responsible for the cost of returning Products to Us, unless We tell You otherwise or We are required by law to pay those costs.
  5. We may reduce any refund to reflect any reduction in the value of the Products caused by unnecessary handling by You.
  6. We may be unable to accept cancellation or return of Products which have been sealed for health protection or hygiene reasons and which have been unsealed after delivery, unless they are faulty or You have another legal right to return them.

Refunds

  1. If You cancel within the applicable cancellation period and no service has been provided, We will refund any payment You have made for the cancelled service.
  2. If You cancel within the applicable cancellation period after We have started providing a service at Your express request, We will refund any amount You have paid, less the amount payable by You under Clause 14.7.
  3. Where You cancel a Product purchase under the Regulations, We will refund the price paid for the Products, including standard delivery charges where applicable, subject to any deduction We are entitled to make under these Terms and Conditions or the Regulations.
  4. Refunds under this Clause 14 will be made using the same payment method You used to make payment, unless We agree otherwise. We will make any refund due as soon as reasonably possible and in any event within the period required by the Regulations.
  5. This Clause 14 does not affect Your rights under Clause 13 to cancel or reschedule a Booking in accordance with Our cancellation and rescheduling policy, or Your legal rights if a Product is faulty, not as described, not of satisfactory quality or not fit for purpose.


  • Pre Treatment Advice, Aftercare and Treatment Results

    1. We may provide You with Pre Treatment Advice before Your Treatment. You must read and follow any Pre Treatment Advice provided to You.
    2. Pre Treatment Advice may include instructions relating to skincare products, make up, deodorant, perfume, oils, shaving, sun exposure, tanning, medication, clothing, food, drink or any other matter which may affect the suitability, safety or effectiveness of the Treatment.
    3. If You do not follow the Pre Treatment Advice, We may refuse, postpone, adapt or cancel Your Treatment where We consider this necessary or appropriate.
    4. We may provide You with Aftercare Advice after Your Treatment if required. You must read and follow any Aftercare Advice provided to You.
    5. Aftercare Advice may include instructions relating to skincare, sun exposure, products, activities, side effects, reactions, follow up appointments, maintenance Treatments or any other matter relevant to Your recovery, results or ongoing care.
    6. You must contact Us as soon as reasonably possible if You experience any unexpected reaction, concern, side effect or issue following a Treatment. If You feel unwell or require urgent medical assistance, You should seek appropriate medical advice or emergency medical assistance immediately.
    7. You acknowledge that Treatment results vary from person to person. Results may be affected by factors including Your age, health, Medical Information, skin type, hair type, lifestyle, medication, hormones, aftercare, sun exposure, response to Treatment, the number of Treatments received and any maintenance Treatments required.
    8. Any Treatment Plan, recommended number of sessions, timescale, maintenance plan or expected result is an estimate only and is not a guarantee.
    9. We do not guarantee that any Treatment will achieve a particular result, outcome, timescale, level of improvement or permanence.
    10. If You do not follow any Pre Treatment Advice or Aftercare Advice, We will not be responsible for any issue, reaction, reduced result, loss or damage caused or contributed to by that failure, except where We are not permitted by law to exclude or limit Our responsibility.


  • Our Liability

    1. We will be responsible for any foreseeable loss or damage You suffer as a result of Our breach of these Terms and Conditions or Our failure to use reasonable care and skill. Loss or damage is foreseeable if it is an obvious consequence of Our breach or negligence, or if it is contemplated by You and Us when Our Contract with You is created. We will not be responsible for any loss or damage that is not foreseeable.
    2. We provide Treatments to You for personal and private use only. We will not be responsible for any loss of profit, loss of business, business interruption, loss of business opportunity, loss of goodwill, loss of anticipated savings, or any other business or commercial loss.
    3. We will not be responsible for any issue, reaction, reduced result, loss or damage caused or contributed to by:
      1. Your failure to provide accurate, complete or up to date Medical Information;
      2. Your failure to tell Us about any change in Your Medical Information;
      3. Your failure to follow any Pre Treatment Advice or Aftercare Advice;
      4. Your failure to complete any required consultation form, medical questionnaire, consent form, patch test, GP letter, medical clearance or other pre Treatment requirement;
      5. Your decision to proceed with a Treatment against Our advice;
      6. Your use of products, treatments, medication, skincare, tanning products or other services provided by someone else, except where the issue is caused by Our breach of these Terms and Conditions or Our failure to use reasonable care and skill.
    4. We do not guarantee that any Treatment will achieve a particular result, outcome, timescale, level of improvement or permanence. Nothing in this Clause 16 limits any responsibility We may have where We have failed to provide a Treatment with reasonable care and skill.
    5. Nothing in these Terms and Conditions excludes or limits Our liability for:
      1. death or personal injury caused by Our negligence or the negligence of Our employees, agents or subcontractors;
      2. fraud or fraudulent misrepresentation;
      3. the Consumer Protection Act 1987;
  1. breach of Your legal rights in relation to services which must be provided with reasonable care and skill; or
  2. any other liability which cannot be excluded or limited by law.
  1. Nothing in these Terms and Conditions affects Your legal rights as a consumer.
  2. For more details of Your legal rights, please refer to Your local Citizens’ Advice Bureau or Trading Standards office.


  • Events Outside Our Control

    1. We will not be responsible for any failure or delay in performing Our obligations under these Terms and Conditions where that failure or delay is caused by an event outside Our reasonable control.
    2. Events outside Our reasonable control may include, without limitation, staff illness, Practitioner

unavailability, equipment failure, supplier issues, power failure, internet or Booking Platform issues, fire, flood, adverse weather, transport disruption, public health restrictions, regulatory requirements, changes in law, emergency situations, or any other event which is outside Our reasonable control.

  1. If an event outside Our reasonable control affects Your Booking, We will contact You as soon as reasonably possible.
  2. Where We are unable to provide a Treatment because of an event outside Our reasonable control, We may offer to rearrange Your Booking or, where rearranging is not possible or appropriate, provide a refund for any Treatment which You have paid for but which We are unable to provide.
  3. This Clause 16 does not affect any legal rights You may have as a consumer.


  • Changes to Terms and Conditions

    1. We may update these Terms and Conditions from time to time, including to reflect changes in Our Treatments, booking processes, payment processes, legal or regulatory requirements, insurance requirements, clinical or safety requirements, or the way We operate the Clinic.
    2. The Terms and Conditions which apply to Your Booking will be the version in force at the time We accept Your Booking as indicated by the date at the top of these Terms and Conditions, unless We are required by law or regulation to make a change which applies to existing Bookings.
    3. If We need to make a change which materially affects an existing Booking, We will contact You as soon as reasonably possible and explain Your options.


  • How We Use Your Personal Information (Data Protection)

    1. We will only use Your personal information as set out in Our Privacy Policy available from: www.beautyadvance.com
    2. We may need to collect and use personal information and Medical Information in order to assess suitability for Treatment, provide Treatments, manage Bookings, keep treatment records, meet legal, regulatory, insurance and clinical obligations, and deal with complaints, queries or safety concerns.
    3. You must ensure that any personal information or Medical Information You provide to Us is accurate, complete and up to date.


  • Information Provided to You

    1. Where required by the Regulations, We will give You or make available to You certain information before a Contract is formed.
    2. This information may be provided in these Terms and Conditions, on Our Website, through the Booking Platform, in Our price list, in Product information, in a Booking Confirmation, in consultation forms, in consent forms, in Treatment information, in Pre Treatment Advice, in Aftercare Advice, or in other information provided to You before the Contract is formed.
    3. Any information which We are required by law to give to You before the Contract is formed, and any other information which We give to You and which You take into account when deciding whether to make a Booking, will form part of the Contract between You and Us, except where the information is clearly corrected before the Contract is formed.


  • Complaints and Healthcare Inspectorate Wales

    1. We always welcome feedback. If You have a complaint about a Treatment, Practitioner, Booking or any other aspect of Your experience with Us, please contact Us as soon as reasonably possible using the contact details in Clause 2.
    2. We may ask You to provide details of Your complaint in writing so that We can properly investigate and respond.
    3. Where Your complaint relates to a Treatment result, reaction, side effect or concern, We may ask You to attend the Clinic for review or provide photographs or other information so that We can assess the matter properly.
    4. We will aim to deal with complaints promptly and fairly. If We need further information or require You to attend a review appointment, We will let You know.
    5. We are registered with Healthcare Inspectorate Wales in respect of regulated services provided by the Clinic. If You are not satisfied with the outcome of Your complaint, You may be able to contact Healthcare Inspectorate Wales.
    6. Healthcare Inspectorate Wales can be contacted using the details available on its website or by using any

contact details We provide to You at the relevant time.


  • Other Important Terms

    1. We may transfer Our rights and obligations under these Terms and Conditions to another person or organisation. If this happens and it affects Your rights or obligations, We will tell You in writing.
    2. You may not transfer Your rights or obligations under these Terms and Conditions to another person without Our prior written consent.
    3. These Terms and Conditions are between You and Us. No other person has the right to enforce any provision of these Terms and Conditions.
    4. If any provision of these Terms and Conditions is found to be unlawful, invalid or unenforceable, that provision will be treated as removed from these Terms and Conditions. The remaining provisions will continue in full force and effect.
    5. If We do not enforce any right under these Terms and Conditions, or if We delay in enforcing it, this does not mean that We have waived that right or that We cannot enforce it later.


  • Law and Jurisdiction

    1. These Terms and Conditions, the Contract, and the relationship between You and Us (whether contractual or otherwise) shall be governed by, and construed in accordance with the law of England & Wales.
    2. As a consumer, You will benefit from any mandatory provisions of the law in your country of residence. Nothing in these Terms and Conditions takes away or reduces Your rights as a Consumer to rely on those mandatory provisions.

22.3 Any dispute, controversy, proceedings or claim between You and Us relating to these Terms and Conditions, the Contract, or the relationship between you and Us (whether contractual or otherwise) shall be subject to the jurisdiction of the courts of England, Wales, Scotland, or Northern Ireland, as determined by Your residency.